These terms are a legal agreement between you and Rooting Technologies Ltd. They explain what you can
expect from us, what we expect from you, and the limits of our responsibility. Please read them
carefully, especially clause 7 (our role on site) and clause
12 (limits on our liability).
The key points
- Rooting monitors, records and reports on your construction project. We are not your contractor, and our oversight cannot guarantee that every loss is prevented (clause 7).
- Rooting Services are charged as quoted. You pay outside the Platform and receive a receipt (clause 5).
- You own what you upload. Rooting owns the Platform, the documents it produces and its brand (clause 9).
- Some report links, site photos and chat attachments open without signing in, so share them with care (clause 6.5).
- Ugandan law applies, and we will always try to settle a complaint with you first (clause 15).
This summary helps you find your way around. The full terms below are what apply.
1. About these terms
1.1 Who we are. The Rooting platform is provided by Rooting Technologies Ltd, a company incorporated in Uganda under Uganda Registration Services Bureau registration number 80034496409344, with its registered office at Uganda, Kampala, Nakawa Division, Ntinda, Village 13, Kigobe Road ("Rooting", "we", "us", "our"). Our office is located at Westside Building, Kigobe Road, Ntinda, Kampala, Uganda. You can contact us at info@rootingtechnologies.com or on +256 770 477 738.
1.2 What these terms cover. These terms apply when you use the Rooting app, on the web or on a phone, or our website (together, the "Platform"), and when you request or receive Rooting Services.
1.3 Agreeing to these terms. You accept these terms when you create an Account, when you tick the box to accept them, or when you first use the Platform, whichever happens first. If you do not agree to them, do not use the Platform.
1.4 Using the Platform for an organisation. If you use the Platform on behalf of a company, NGO or other organisation, you confirm that you are authorised to accept these terms for it, and "you" includes that organisation.
1.5 Agreeing electronically. Accepting these terms electronically, and giving approvals and instructions through the Platform, has the same legal effect as signing on paper, in line with the Electronic Transactions Act, 2011.
1.6 Other documents that apply. These terms work together with:
- (a) our Privacy Policy, which explains how we collect and use personal data;
- (b) any Service Agreement for Rooting Services you buy; and
- (c) any additional terms we show you for a specific feature.
1.7 If documents conflict. If a Service Agreement says something different from these terms, the Service Agreement applies to that service. In every other case these terms apply.
2. Words with special meanings
In these terms:
- "Account"
- means your registered user account on the Platform.
- "Client"
- means a person or organisation whose construction project Rooting monitors or supports, including property owners, investors, members of the diaspora building at home, NGOs and institutions.
- "Content"
- means anything uploaded, entered or sent through the Platform, including drawings, bills of quantities (BOQs), contracts, photos, videos, voice notes, messages and reports.
- "Field Team"
- means Rooting's staff and associates who visit sites and record information, including Field Associates and Cluster Leads.
- "Project"
- means a construction project set up on the Platform.
- "Project Records"
- means the reports, photos, videos, site observations, issues, milestones, approvals and other records kept on the Platform about a Project.
- "Rooting Services"
- means the services described in clause 5.1.
- "Service Agreement"
- means a quotation, proposal, invoice or written agreement for Rooting Services.
- "Silent Losses"
- means preventable losses in cost, time, materials, labour, management and quality on a construction project, which often go unnoticed until damage has already occurred.
- "Site Agent"
- means a person a Client appoints to review reports on the Client's behalf.
- "Site Representative"
- means a person who represents the contractor on a Project.
3. Your Account
3.1 Who can register. You must be at least 18 years old and legally able to enter into a binding contract. Individuals, businesses, NGOs and other institutions may register, wherever they live.
3.2 Accurate information. The information you give us must be true, complete and kept up to date. This includes your name and contact details and, where we ask for them, professional registration numbers, qualifications, identity documents and business registration documents.
3.3 Access is given by Rooting. Creating an Account does not by itself give you access to any Project. We decide what each Account can see and do by giving it a role and linking it to Projects. We may decline to give access, and we may change or remove access at any time.
3.4 Roles. Roles on the Platform include Client, Site Agent, Site Representative, Field Associate, Cluster Lead, Finance, Client Relations and Administrator. Each role can see only the information and actions that role needs. You must not try to see or do anything your role does not allow, even if a fault in the Platform makes it possible. If you find such a fault, tell us promptly.
3.5 People a Client brings in. If a Client asks us to give someone access to a Project, such as their Site Agent, architect or lender, the Client is responsible for that request and for telling us when that person's access should end.
3.6 Keeping your Account secure. Keep your password and any sign-in codes confidential, and do not share your Account with anyone. You are responsible for everything done through your Account until you tell us it has been compromised. If you think someone else has used your Account, tell us straight away at info@rootingtechnologies.com.
3.7 One person, one Account. Each Account is for one named person. Do not create an Account for someone else, or in someone else's name, without their authority, and do not sell or transfer your Account. If you let someone else use it, you are responsible for what they do with it.
4. How you may use the Platform
4.1 Lawful use. You may use the Platform only for lawful purposes connected with construction projects and Rooting Services, and only in line with these terms.
4.2 What you must not do. You must not:
- (a) give false or misleading information, or pretend to be someone else;
- (b) access, or try to access, Projects, Accounts or information you are not authorised to use;
- (c) copy, scrape or extract data from the Platform by automated means, except through features we provide for that purpose;
- (d) copy, modify or reverse engineer the Platform, or try to obtain its source code, except where the law allows this despite this restriction;
- (e) upload viruses or harmful code, probe or test the Platform's security, or interfere with how it works;
- (f) upload Content you do not have the right to share, or that is unlawful, defamatory or obscene, or that infringes anyone's rights;
- (g) upload altered, staged or misdated photos or videos, or enter false locations, times, quantities or report entries;
- (h) harass, threaten or abuse anyone through messages or calls;
- (i) post Content that is offensive, discriminatory, hateful or deliberately misleading;
- (j) use contact details or other information you obtain through the Platform for marketing, or for any purpose other than the Project it was shared for;
- (k) open another Account, or use someone else's, to get around a suspension or restriction;
- (l) use the Platform to send unsolicited advertising; or
- (m) help or encourage anyone else to do any of these things.
4.3 Misuse may be a crime. Some misuse of the Platform is also an offence under the Computer Misuse Act, 2011, and we may report it to the authorities.
5. Rooting Services
5.1 Our services. Rooting offers the services below. The exact scope of each service you buy is set out in its Service Agreement.
| Service | What it covers |
|---|
| CPASTS™ / Construction Assurance |
Our core service. A structured assurance system that combines the Rooting app, independent professional oversight and project controls to detect risks early, track progress, cost and quality, and help reduce Silent Losses. |
| House Plan & Drawing Support |
Architectural, structural and MEP (mechanical, electrical and plumbing) drawings: a ready-made plan, or custom drawings prepared for your plot. |
| BOQ & Costing Services |
Bills of quantities (BOQs), bills of materials (BOMs) and cost estimates prepared from your drawings, and second opinions on quotes you have received. |
| Procurement Assistant |
Sourcing materials, comparing and checking their prices, and inspecting them on or before delivery. |
| Construction Professionals Connect |
Introductions to engineers, architects and quantity surveyors, matched to your project's needs, scale and engagement model. |
| Contractor Connect |
Introductions to building contractors screened for licensing, quality and track record, matched to your project's size and budget. |
5.2 Requests and quotations. A request made through the Platform, by phone or by email is an enquiry. We will contact you, confirm what you need and send a quotation. A contract for a Rooting Service is formed when you accept our quotation in writing, including by email or through the Platform, or when you pay our invoice, whichever happens first.
5.3 Prices and payment. Prices are in Uganda shillings (UGX) unless the quotation says otherwise, and exclude VAT, which is added where it applies. We do not take payment inside the Platform. You pay through the payment provider or bank account named on your invoice, and that provider's own terms apply to the payment. Invoices are payable within 14 days unless the quotation says otherwise, and we issue a receipt once we have confirmed that payment has been received.
5.4 Late payment. If an invoice is not paid on time, we may pause the service it relates to after giving you 7 days' written notice, and resume it once the invoice is paid.
5.5 Cancelling a service. You may cancel a Rooting Service at any time by writing to us. Where a service is cancelled, we will review the stage the work has reached and the costs already incurred or committed, and confirm to you in writing what remains payable and whether any amount already paid can be returned. Refunds are not automatic. They are considered case by case, having regard to the work already delivered, any third-party costs we are unable to recover, and the circumstances of the cancellation. Nothing in this clause affects any right to a refund that you have under applicable law.
5.6 Using the Platform. Creating an Account and using the Platform's basic features is free. Rooting Services are charged as quoted. We do not charge a subscription for the Platform. If we introduce one, we will tell you in advance, and you will not be charged unless you agree.
5.7 Indicative proposals and estimates. The Smart Planner and Intelligent Estimator produce indicative proposals, cost plans and bills of quantities from the information you enter and from supplier and market prices. They are estimates, not quotations or offers, and all figures in them are subject to site verification, detailed design and a formal quotation from Rooting. Do not rely on them to borrow money, sign a contract or start work.
5.8 BOQs, BOMs and cost estimates. We prepare BOQs, BOMs and cost estimates with reasonable skill and care, using the drawings and information available when we prepare them, and their accuracy depends on that information. Costs are based on market rates at the date of preparation and will change over time. We are not responsible for differences caused by incomplete or changed drawings, site conditions that were not shown to us, or later changes in prices.
5.9 Procurement Assistant. When we source and compare materials, we use the suppliers and prices available to us at the time and recommend what we reasonably believe is good value, but we do not promise the lowest price in the market. When we inspect materials on or before delivery, we check quantities, visible condition and whether they match the order. Unless the Service Agreement includes laboratory or other testing, inspection is visual and cannot reveal hidden defects. The supplier remains responsible for the materials it supplies.
5.10 Professionals and contractors. Through Construction Professionals Connect and Contractor Connect we introduce Clients to independent engineers, architects, quantity surveyors and building contractors. Before introducing them, we check their registration or licensing, qualifications and track record, as described in clause 5.1. Unless a Service Agreement says otherwise:
- (a) the professional or contractor is not Rooting's employee or agent, and the contract for their work is between them and the Client;
- (b) we do not guarantee their work, conduct or prices, or that their registration or licence stays valid after we check it; and
- (c) the Client should confirm their registration with the relevant body, such as the Engineers Registration Board or the Architects Registration Board, and agree the terms of their engagement in a written contract before work begins.
5.11 House plans and drawings. If you buy a ready-made house plan, you may use it to build one building on one plot, but you may not resell, share or publish it. A ready-made plan may need to be adapted, including structural checks, to suit your plot and ground conditions. Custom drawings are prepared for your plot as set out in the Service Agreement. Rooting keeps the copyright in all plans and drawings. Once you have paid for custom drawings in full, you may use them to obtain approvals for, build, maintain and extend the project they were prepared for. You must obtain approval from the relevant local authority before construction starts.
5.12 Independence and conflicts of interest. Our oversight is independent of your contractor. If Rooting, or anyone connected with us, would receive a commission, fee or other benefit from a supplier, contractor or professional we recommend to you, we will tell you before you engage them.
6. Project records, reports and approvals
6.1 How records are made. Project Records, including daily, weekly and monthly reports and ValueGuard™ audit reports, are prepared by the Field Team and other users from what they observe, and are told, at the time. Photos, videos and reports are stamped with the time, the person who made them and, where the device allows, the location.
6.2 Records kept unchanged. Some field evidence is kept in a form that cannot be edited or deleted once it is recorded, so that it can be relied on later. Corrections are added as new entries rather than replacing the original.
6.3 Location checks. The Platform compares where a photo or report was captured with the location of the Project site, and may label it as on site, near site or a mismatch. These labels depend on the accuracy of the device and the network. They help spot problems but are not proof on their own.
6.4 Approvals. Some decisions are put to Clients through the Platform, such as approving or declining a proposed change, and Site Agents may approve daily reports or ask for changes to them. When a Client, or someone the Client has authorised on the Platform, approves or declines something through the Platform, we will treat it as the Client's instruction. Clients are responsible for who they authorise.
6.5 Links and files that open without signing in. When we release a monthly report to a Client, it comes with a link that opens the report without signing in, and anyone who has the link can open it. Site photos and files attached to chat messages can also be opened by anyone who has their web address. Share these links only with people you want to see them. We are not responsible for what happens to a report, photo or file after you pass its link on.
6.6 Automated and AI-assisted tools. The Platform uses automated tools, including artificial intelligence services provided by third parties, to check uploaded site photos and to help draft parts of reports. These tools can make mistakes. Their results support the professional judgement of our team and do not replace it, and reports are reviewed by our team before they are released to you.
6.7 Keep your own copies. The Platform is not a substitute for keeping your own copies of important documents, such as contracts and approved drawings.
7. Our role on site: oversight, not a guarantee
7.1 What we do. Rooting monitors, records and reports on construction projects, combining the Rooting app, independent professionals and the CPASTS™ assurance system, and helps Clients make decisions. We are not the contractor. We do not build, and we do not direct the contractor's workers. We prepare designs only under a Service Agreement for drawings.
7.2 What we are not responsible for. Unless a Service Agreement says otherwise, or the loss is caused by our breach of these terms or our negligence, we are not responsible for:
- (a) the design, workmanship, materials, structural safety or legal compliance of the works;
- (b) delays, cost overruns, defects or failures caused by contractors, suppliers, professionals or the Client;
- (c) accidents, injuries, theft or damage on site; or
- (d) decisions the Client makes, whether or not they were based on our reports.
7.3 Monitoring has limits. Updates appear on the Platform when they are captured and uploaded, which depends on site visits, devices and connectivity. Site visits and reports describe what could be observed at the time. They cannot find every defect, loss or risk, particularly ones that are hidden, that happen between visits, or that are concealed from us.
7.4 Silent Losses. We help you identify, prevent and reduce Silent Losses, but we do not guarantee that every Silent Loss will be found or prevented, or that you will save any particular amount. Figures in our marketing, such as typical losses on unmanaged projects, are general indications and not a promise about your Project.
In an emergency: alerts, incident reports and messages sent through the Platform go
to the Rooting team. They do not contact the police, fire brigade or ambulance services. In an
emergency, first call 999 or 112 in Uganda, or the local emergency number where the site is.
7.5 Emergencies. Alerts, incident reports and messages sent through the Platform go to the Rooting team. They do not contact the police, fire brigade or ambulance services. In an emergency, first call 999 or 112 in Uganda, or the local emergency number where the site is.
8. Messages, calls and notifications
8.1 Messages and calls. The Platform lets you message and call the Rooting team and other people on your Projects, and send attachments and voice notes.
8.2 Talking to Rooting. Messages from Clients to Rooting go to our Client Relations desk, where more than one member of our team may read and answer them. A chat message from our staff does not change a Service Agreement, its price or its scope. Changes must be agreed in writing, by email or in a revised quotation.
8.3 Attachments. Files attached to chat messages can be opened by anyone who has their web address. Do not send contracts, identity documents or other sensitive documents as chat attachments. Upload them to the Project's Files instead, where access is restricted.
8.4 Notifications. We send notifications by email, by mobile push notification and inside the Platform. Some are needed to run your Projects, such as approval requests, alerts and report updates, and cannot be turned off while your Account is active. We send marketing messages only if you agree to receive them, and you can opt out at any time.
8.5 Access to messages. We may access messages, attachments and call records where needed to provide support, investigate a complaint or suspected misuse, resolve a dispute or comply with the law, as described in our Privacy Policy. We do not record voice or video calls.
9. Content, copyright and trade marks
9.1 Your Content stays yours. You keep ownership of the Content you upload, including drawings, BOQs, contracts and photos.
9.2 Permission you give us. You give Rooting a non-exclusive, royalty-free licence to host, store, copy, process and analyse your Content (including with the tools described in clause 6.6), and to show it to the people your Projects and settings allow, for as long as we need to provide the Platform and Rooting Services, keep Project Records and meet our legal obligations.
9.3 Information that does not identify you. We may use information from the Platform that does not identify you or your Project, such as material prices, quantities and rates of progress, to improve our estimates, services and market insights, and we may publish or share it in combined, anonymous form.
9.4 Your promise about Content. You confirm that you have the right to upload your Content and to give us this licence. For example, if drawings were prepared by an architect or engineer, you must have their permission to share them.
9.5 Copyright in the Platform. The Platform, including its software and source code, screens, design, text, graphics, report formats and templates, and the documentation of the CPASTS™ assurance system, belongs to Rooting Technologies Ltd or to those who license it to us. It is protected by copyright and other intellectual property laws, including the Copyright and Neighbouring Rights Act, 2006. © 2026 Rooting Technologies Ltd. All rights reserved.
9.6 Trade marks. Rooting, Rooting Technologies, CPASTS™, ValueGuard™, the Rooting eye logo and the slogan "Build Smart, Track Smarter" are trade marks of Rooting Technologies Ltd, whether registered or not. You may not use them without our written permission, except to refer to Rooting accurately.
9.7 Other people's trade marks. Brand names and trade marks that appear on the Platform, such as manufacturers named in BOQs or procurement records, belong to their owners. Their appearance on the Platform does not mean that Rooting is connected with those owners or endorses them.
9.8 Your permission to use the Platform. While these terms apply, we give you a limited, non-exclusive and non-transferable permission, which we may withdraw, to use the Platform for its intended purpose. You must not copy, reproduce, adapt, distribute or create works based on any part of the Platform, or remove any copyright or trade mark notice, except as these terms allow. We give you no other rights.
9.9 Reports and documents we produce. Rooting owns the copyright in the reports, BOQs, drawings and other documents we produce. Once any fees for them have been paid, you may use them for your Project and share them with people involved in it, such as your lenders, insurers, contractors, professionals and the authorities. Clause 5.11 explains how you may use house plans and drawings.
9.10 Feedback. If you send us ideas or suggestions about the Platform, we may use them without any obligation to you.
9.11 Complaints about Content. If you believe Content on the Platform infringes your rights, tell us at info@rootingtechnologies.com, with enough detail for us to find it.
10. Availability and changes to the Platform
10.1 Availability. We aim to keep the Platform available, but we do not promise that it will always be available, uninterrupted or free from errors. We may take it offline for maintenance, and we will try to give notice of planned maintenance.
10.2 Features change. We may add, change or withdraw features, and some features are switched on only for certain users or Projects. If we withdraw a feature that forms part of a Service Agreement, the Service Agreement applies.
10.3 Working offline. Parts of the Platform work without a connection. Information captured offline is stored on the device and sent when a connection returns. Until then it is not on the Platform, and it may be lost if the device is lost or reset.
10.4 Services we rely on. The Platform relies on third-party services, including hosting, email, push notification, mapping, artificial intelligence and payment providers. We are not responsible for their failures, but we will take reasonable steps to limit the effect on you.
11. Suspending and closing Accounts
11.1 Closing your Account. You can ask us to close your Account at any time by writing to info@rootingtechnologies.com. We will close it within 30 days, once we have confirmed that the request came from you.
11.2 When we may suspend or close an Account. We may suspend, restrict or close your Account, or remove your access to a Project:
- (a) immediately, if you seriously or repeatedly break these terms, act fraudulently, put people or property at risk, fail to pay amounts due to Rooting, or if the law requires us to; or
- (b) on 30 days' notice, for any other reason.
If we suspend or restrict your access, you must not open another Account, or use someone else's, to get around it. We may also take legal action over a breach of these terms.
11.3 What happens when an Account closes. Your access to the Platform ends. Project Records, messages and evidence that involve other users or Projects may be kept after your Account closes, because other people rely on them and because we may need them to meet legal obligations or deal with disputes. We handle any personal data kept in this way as described in our Privacy Policy.
11.4 Clauses that continue. Clauses 5.3 to 5.5, 7, 9, 12, 13 and 15 continue to apply after these terms end or your Account closes.
12. Limits on our liability
12.1 What we do not limit. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow to be limited or excluded.
12.2 Losses we are not liable for. We are not liable for:
- (a) loss of profit, revenue, business, contracts or anticipated savings;
- (b) indirect or consequential loss;
- (c) loss or corruption of data, except to the extent caused by our failure to take reasonable care of it;
- (d) losses caused by the Platform being unavailable; or
- (e) anything done, or not done, by other users, contractors, professionals or payment providers.
12.3 Overall limit. Our total liability to you arising out of the Platform and these terms, whether in contract, negligence or otherwise, is limited to the total fees you paid to Rooting in the 30 days before the event giving rise to the claim. Where a Service Agreement sets a different limit for a particular service, that limit applies to claims arising out of that service.
12.4 Claims against our staff. Rooting Technologies Ltd is a limited liability company. Any claim about the Platform or these terms must be brought against Rooting, not personally against our directors, employees or associates. This does not limit Rooting's own liability for what they do.
12.5 Links to other websites. The Platform may link to websites and apps run by others, such as payment providers or manufacturers. We do not control them and are not responsible for their content, or for any loss caused by using them.
13. Your responsibility to us
13.1 Indemnity. You agree to compensate Rooting for losses, costs (including reasonable legal costs) and claims by other people that arise from your Content, from your breach of these terms or the law, or from the acts of contractors, professionals and workers you engage. This does not apply to the extent that the loss was caused by Rooting.
14. Privacy
14.1 Our Privacy Policy. Our Privacy Policy explains how we collect, use, share and protect personal data, as required by the Data Protection and Privacy Act, 2019.
14.2 Other people's personal data. If you upload personal data about other people, such as workers who appear in site photos or the contact details of contractors, you are responsible for having the right to do so and for telling them where the law requires it.
15. Complaints, disputes and governing law
15.1 Talk to us first. If you have a complaint or a dispute with Rooting, contact us at info@rootingtechnologies.com. We will respond within 14 days, and we will both try in good faith to settle it within 30 days.
15.2 Governing law. These terms, and any dispute about them, are governed by the laws of the Republic of Uganda.
15.3 Courts. If a dispute is not settled under clause 15.1, the courts of Uganda have exclusive jurisdiction, unless we both agree in writing to refer it to mediation or arbitration in Kampala instead. Either of us may still ask a court for urgent relief.
15.4 If you live outside Uganda. Many Clients build in Uganda while living abroad, and some Projects are in Kenya, Tanzania or Rwanda. These terms apply to them in the same way. If the law of the country where you live gives you rights that a contract cannot take away, nothing in these terms takes them away.
16. Changes to these terms
16.1 We may change these terms. We may change these terms, for example to reflect changes to the Platform or to the law. The version number and date at the top show when they last changed.
16.2 Notice of changes. If a change materially affects you, we will tell you by email or in the Platform at least 14 days before it takes effect. If you keep using the Platform after that date, you accept the change. If you do not agree, you may close your Account under clause 11.1.
17. General
17.1 Entire agreement. These terms, our Privacy Policy and any Service Agreement are the whole agreement between you and Rooting about the Platform.
17.2 Events outside our control. We are not responsible for delay or failure caused by events beyond our reasonable control, such as power or internet outages, extreme weather, civil unrest, epidemics or government action.
17.3 Transfer. We may transfer our rights and obligations under these terms to another organization, for example if our business is sold. You may not transfer yours without our written consent.
17.4 If part of these terms is invalid. If a court finds any part of these terms invalid, the rest of them continue to apply. If deleting part of a clause would make the rest of it valid, that part is treated as deleted.
17.5 Delay in enforcing. If we delay enforcing these terms, we can still enforce them later.
17.6 Rights of others. Only you and Rooting may enforce these terms.
17.7 Notices. We will send notices to the email address on your Account. Send notices to Rooting by email to info@rootingtechnologies.com and by post to our registered office at Uganda, Kampala, Nakawa Division, Ntinda, Village 13, Kigobe Road.
17.8 Language. These terms are written in English. If they are translated, the English version applies.
